Responsible Gaming
tkgem is committed to keeping gambling fun, fair, and safe. Our responsible gaming tools give every player the power to stay in control.
Our Commitment to You
At tkgem, we believe that gambling should always be an enjoyable, recreational activity — not a source of financial stress or personal harm. We have built a suite of responsible gaming tools directly into our platform so that every player in Bangladesh can make informed choices about their gambling habits at any time.
Our responsible gaming program is grounded in four principles: transparency, player empowerment, early intervention, and zero tolerance for underage access. We work continuously to improve the tools available to our players and to respond promptly when a player signals that they need help managing their activity on the platform.
Player Protection Tools
The following tools are available to all registered tkgem players and can be activated from within your account settings at any time.
How to Activate Your Safety Tools
Accessing tkgem's responsible gaming tools is straightforward. Once you are logged in to your account, follow these steps:
- Navigate to Account Settings from the top menu after logging in.
- Select the "Responsible Gaming" section within your account dashboard.
- Choose the tool you wish to activate (deposit limit, session limit, cooling-off, or self-exclusion).
- Set your preferred limit or exclusion period and confirm. Most limits take effect immediately; increases to limits have a 24-hour cooling period before taking effect.
If you encounter any difficulty activating these tools, or if you wish to self-exclude and cannot locate the option, please contact our support team directly at [email protected] — we will process the exclusion on your behalf without delay.
Warning Signs of Problem Gambling
Gambling becomes a problem when it is no longer under your control. Be honest with yourself about the following warning signs:
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Neglecting work, studies, family, or daily responsibilities because of gambling.
- Borrowing money, selling belongings, or using funds earmarked for essential expenses in order to gamble.
- Feeling anxious, irritable, or restless when not gambling, or when trying to cut back.
- Hiding your gambling activity from family members or close friends.
If you recognise any of these patterns in yourself or in someone you care about, please reach out to our support team or use the self-exclusion tool in your account. You do not have to manage this alone.
Protecting Young People
tkgem has a zero-tolerance policy for underage gambling. We take active steps to prevent anyone under the age of 21 from accessing our platform, including mandatory age verification during the registration process. We also encourage parents and guardians in Bangladesh to take the following precautions at home to prevent minors from accessing online gambling services:
- Use parental control software on shared devices to block access to gambling websites.
- Never share your tkgem account credentials, payment method details, or login information with anyone, including family members.
- Log out of your tkgem account whenever you step away from a shared device.
Tips for Playing Safely
Staying in control of your gambling starts with a few simple habits. These tips are not rules — they are practical reminders that help keep the experience enjoyable over the long term.
- Set a fixed entertainment budget for gambling each week and never exceed it, regardless of results.
- Treat every amount you deposit as an entertainment expense — not as an investment with an expected return.
- Take regular breaks. Use the reality check feature in your account settings to receive timed reminders during long sessions.
- Never gamble when you are under emotional stress, sleep-deprived, or under the influence of alcohol or other substances.
- Balance gambling with other activities you enjoy — sport, time with family, or other hobbies. Gambling is one form of entertainment, not a lifestyle.
Need Help? Contact Us
If you feel that gambling is becoming a problem for you or for someone close to you, please contact the tkgem support team immediately. You can reach us at [email protected]. All responsible gaming requests — including self-exclusion, cooling-off periods, and deposit limit changes — are treated with full confidentiality and processed as a priority.
If a family member is concerned about a relative's gambling behaviour, they may also contact us on the player's behalf. We will do our best to assist within the boundaries of our privacy obligations.
tkgem does not profit from problem gambling. Every player who uses our responsible gaming tools or seeks help through our support channel reinforces the kind of platform we are proud to operate. We take every request seriously and respond with care and without judgment.