Privacy Policy
This document explains what personal data tkgem collects, why we collect it, how it is used, and what rights you have over your information.
Types of Data We Collect
1. Introduction
tkgem ("we", "us", "our") operates the online gambling platform accessible at https://tkgem.vu. This Privacy Policy explains how tkgem collects, uses, stores, and shares personal data about players and visitors ("you") who interact with the platform. It also explains your rights in relation to your data and how to exercise them.
By registering an account on tkgem or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
2. How We Collect Your Data
tkgem collects personal data through several channels. The primary methods include:
- Direct submission: data you provide when registering an account, completing KYC verification, or contacting our support team.
- Automated collection: technical and usage data collected automatically when you access or use the platform, including via cookies and server logs.
- Payment processors: transaction data received from payment providers such as bKash, Nagad, Rocket, and card networks when you make deposits or withdrawals.
- Identity verification partners: data received from third-party KYC/AML services used to verify player identity and comply with anti-money-laundering obligations.
- Fraud prevention and security tools: data shared with or received from fraud detection services to protect our platform and players.
3. How We Use Your Data
tkgem uses the personal data we collect for the following purposes:
- Account creation and management: to register and maintain your account, authenticate your identity, and provide access to our games and services.
- Processing transactions: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
- Regulatory compliance: to fulfil our KYC/AML obligations, verify your age (21+), detect fraud, and meet any applicable reporting requirements.
- Customer support: to respond to your queries, complaints, and account-related requests in a timely and accurate manner.
- Platform improvement and personalisation: to analyse usage patterns, improve our products, and personalise your experience where you have consented to this use.
4. Legal Basis for Processing
tkgem processes your personal data on the following legal bases:
- Contractual necessity: processing required to fulfil the contract between you and tkgem (account management, game access, payment processing).
- Legal obligation: processing required to comply with applicable law, including KYC/AML verification and age verification.
- Legitimate interest: processing for fraud prevention, platform security, and improving the quality of our service.
- Consent: where we use your data for marketing communications or optional personalisation features, we rely on your explicit consent, which you may withdraw at any time.
5. Cookies and Tracking Technologies
tkgem uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse how you interact with our services. Cookies are small text files placed on your device when you visit the platform. We use the following categories of cookies: essential cookies (required for the platform to function), functional cookies (to remember your settings and preferences), analytics cookies (to understand how players navigate and use the platform), and security cookies (to detect and prevent fraudulent activity).
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies will affect platform functionality. By continuing to use tkgem with cookies enabled in your browser, you consent to our use of cookies as described in this policy.
6. Data Sharing and Third Parties
tkgem does not sell your personal data to third parties. We may, however, share your data with trusted partners and service providers for the purposes described in this policy. These include:
- Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) for the purpose of processing deposits and withdrawals.
- Identity verification and KYC providers, who process your identity documents to confirm your eligibility to use the platform.
- Law enforcement or regulatory authorities, where we are legally required to disclose information or where disclosure is necessary to protect the rights, property, or safety of tkgem, our players, or others.
7. Data Security
tkgem employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using 256-bit SSL/TLS technology. Sensitive data such as passwords are stored using one-way cryptographic hashing and are never held in plain text. Access to personal data within our organisation is restricted on a need-to-know basis and is subject to strict access controls and audit logging.
Despite these safeguards, no online platform can guarantee absolute security against all possible threats. If you suspect that your account has been compromised, please contact [email protected] immediately and change your password.
8. Data Retention
tkgem retains your personal data for as long as is necessary for the purposes for which it was collected, including to satisfy any applicable legal, regulatory, or reporting requirements. Specific retention periods include:
- Account data: retained for the duration of your account plus a minimum of 5 years after account closure to comply with anti-money-laundering obligations.
- Transaction records: retained for a minimum of 5 years from the date of the transaction.
- KYC documents: retained for the duration of your account plus the legally mandated period after account closure.
- Support correspondence: retained for up to 3 years after the last interaction for quality assurance and dispute resolution purposes.
9. Children and Minors
tkgem is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a person under 21 has submitted personal data to us, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact us at [email protected].
10. Marketing Communications
With your consent, tkgem may contact you with promotional offers, bonus notifications, and platform updates relevant to your account. We may do this via:
- SMS to your registered mobile number
- Email to your registered email address
- In-platform notifications visible when you are logged in
- Push notifications, if you have enabled them on your mobile device
- Transactional communications (deposit confirmations, withdrawal updates, security alerts) are not marketing and will be sent regardless of your marketing preferences, as they are necessary for account management.
You may opt out of marketing communications at any time by contacting [email protected] or updating your notification preferences within your account settings.
Your Data Rights
As a user of tkgem, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected].
- Right to Access — Request a copy of the personal data tkgem holds about you.
- Right to Rectification — Ask us to correct inaccurate or incomplete personal data we hold about you.
- Right to Erasure — Request deletion of your personal data where there is no legitimate reason for us to continue processing it, subject to our legal retention obligations.
- Right to Object — Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability — Receive a copy of your personal data in a structured, machine-readable format where technically feasible.
We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Please note that certain rights are subject to conditions and exceptions under applicable law.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkgem handles your personal data, please contact our support team at [email protected]. We are available 24/7 and aim to respond to all privacy-related enquiries promptly. Please include your registered username or account ID in any correspondence to help us locate your records efficiently.
12. Updates to This Policy
tkgem may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or in-platform notification. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.